Customer service
General terms and conditions of sale
Terms and conditions of use
Privacy policy

Terms and conditions of use

Welcome to www.iwoods.it.

These Conditions regulate the access and use of www.iwoods.it. The access to and use of this website as well as the purchase of products on www.iwoods.it are based on the assumption that these Terms and Conditions of Use have been read, understood, and accepted.

This website is managed and maintained by Xiltrade Srl, the owner of the trademark "IWoodS" (hereinafter referred to as "IWoodS"), with registered office in Arezzo (52100 Italy), Via Pietro Aretino 8, registration number in the Arezzo Register of Companies VAT number 02261130518, with share capital of Euro 20,000.00. The commercial office is based in Arezzo (52100 Italy), Via Pietro Aretino 8, telephone 0575.1596681 and Fax 0575.1596681.

The request for further information can be made through our Customer Service by sending an e-mail to info@iwoods.it, or if you need assistance, you can go to the Customer Service area where you will find information about orders, shipments, refunds and returns of products purchased on www.iwoods.it.

For any other legal information, please consult the sections: General Conditions of Sale, Right of withdrawal and Privacy. From time to time, IWoodS may modify or simply update these Terms and Conditions of Use in whole or in part. Any modification or update of the Terms and Conditions of Use will be disclosed to our users on the www.iwoods.it home page as soon as such modifications or updates are made and shall be binding as soon as they are published on the website in this section or on the home page. Therefore, you need to log in regularly to this section of the website in order to verify the publication of the latest and up-to-date General Conditions of Use. If you do not accept all or part of our General Terms and Conditions, please do not use our website.

The access and use of www.iwoods.it, including viewing web pages, communicating with IWoodS, downloading product information and purchasing on the website, must be made by our users exclusively for personal purposes, which should in no way be related to any commercial, entrepreneurial or professional activity. Remember that you will be responsible for the use of www.iwoods.it and its contents. IWoodS cannot be held responsible for any use of the website and its contents by its users who use it not in accordance with applicable laws and regulations. In particular, you will be responsible for the communication of information or data that is incorrect, false or related to third parties (if said third parties have not provided their consent), as well as for any misuse of such data or information.

1. Privacy Policy

It is recommended that you read the Privacy Policy carefully, even if users log in to www.iwoods.it and use the related services without making any purchases. The Privacy Policy helps you understand how and for what purposes IWoodS collects and uses your personal information.

2. Trademark and Domain

IWoodS – Italian Wood Stories is a registered trademark of Xiltrade Srl and the domain name "www.iwoods.it" is the property of Xiltrade Srl.

IWoodS has the exclusive right to use said trademark and domain.

No one may use this trademark to distinguish products or services without the consent of Xiltrade Srl.

3. Intellectual property rights

All content on this website, such as products, images, photos, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, diagrams, layouts, processes, functions and software (hereinafter, collectively, the "content") are the property of IWoodS and/or its licensors, and the content is protected by National and International Copyright and other intellectual property laws. Users may not reproduce, publish, distribute, view, modify, create works derived from it, or exploit in any way, in whole or in part, any content without the prior written consent of IWoodS and/or its licensors depending on the case.

IWoodS and/or its licensors, as the case may be, have the exclusive right to authorize or prohibit (at their exclusive discretion) any reproduction, publication, distribution, viewing, modification, creation of works derived from or exploiting the content in any way, in whole or in part. IWoodS and/or its licensors are entitled, at any time, to claim the paternity of any content published on this website and to oppose any use, distortion or other modification of such content.

Any reproduction, publication, distribution, viewing, modification, creation of works deriving from or exploiting the content in any way expressly authorized in writing by IWoodS and/or its licensors shall be used by you with legitimate compliance with all applicable laws.

4. Links to other websites

www.iwoods.it may contain links to other websites that are in no way linked to the website or IWoodS. IWoodS does not control or monitor such websites that are third-party property or their content. Therefore, IWoodS cannot be held liable for the content of such sites and/or the rules they have adopted relating but not limited to, privacy and the processing of personal data when visiting these websites.

Please, pay attention when accessing these websites, through the links on www.iwoods.it, and read the Terms and Conditions of Use and their privacy policies carefully.

Our General Conditions of Use and Privacy Policy do not apply to third parties websites. IWoodS provides links to other websites only to facilitate its users in searching and browsing the Internet. When www.iwoods.it provides links to other websites, it does not recommend users to access these websites and provides no guarantee as to their web content, services and products provided and sold by these websites to Internet users.

5. Links to www.iwoods.it

Please contact IWoodS at the following e-mail address: info@iwoods.it if you are interested in linking the Home Page of www.iwoods.it or other web pages that may be accessible to the public. We kindly request that you contact the IWoodS Team for the request for consent to the link www.iwoods.it.

IWoodS grants links to www.iwoods.it for free and on a non-exclusive basis. IWoodS has the right to oppose the activation of direct links to its website if the requesting party that intends to activate the link to www.iwoods.it, has in the past, adopted unfair business or commercial practices that are generally not adopted or accepted by market operators, or has conducted unfair competition with IWoodS or its suppliers, or when IWoodS deems that such practices or activities may be adopted by the requesting party in the future.

6. Content warnings

IWoodS strives to prevent the publication on its website of content that describes or represents situations of physical or psychological violence that can be considered a violation of human rights and dignity in all its forms and expressions. In any case, IWoodS does not guarantee that the content of the website may be appropriate or lawful in other countries outside of Italy.

However, in the event that such content is deemed unlawful or illegal in some of these countries, please do not access our website and, if you decide to access it, you will be informed that the use of the services provided by www.iwoods.it will be your exclusive and personal responsibility.

IWoodS has also taken steps to ensure that the content of www.iwoods.it is accurate and do not contain incorrect information.

However, IWoodS may not be held liable for the accuracy and completeness of the content published by IWoodS on its website, except for its own liability, wilful misconduct or gross negligence and subject to as otherwise provided by law.

In addition, IWoodS cannot guarantee that the website works in continuity, without interruption and error due to Internet connection.

If you have any problems using our website, please do not hesitate to contact us at the e-mail customercare@iwoods.it. The IWoodS team will be at your disposal to assist you and help you restore access to the website as much as possible.

At the same time, please contact your Internet Service Provider or check that each device for Internet connection and access to web content is properly activated, including the Internet browser.

Although IWoodS is committed to ensuring continuous access to its website, the dynamic nature of Internet and web content may not allow www.iwoods.it to operate without suspensions, interruptions or discontinuities due to the need to update the website.

IWoodS has adopted appropriate security measures and organizational techniques to protect the services of www.iwoods.it, the integrity of data related to traffic and electronic communications in order to prevent unauthorized use or access to data, and to prevent the dissemination, destruction and loss of data and/or confidential information.

7. Our commercial policy

IWoodS has adopted a company policy; its mission is to sell products through its services and its website only to final consumers. A final Consumer is intended as any individual who acts on www.iwoods.it for purposes other than commercial, entrepreneurial or professional activities. If you are not a consumer, please do not use our services to purchase product on www.iwoods.it. IWoodS has the right to oppose the processing of purchase orders by persons other than final consumers and any other purchase order that does not comply with the General Conditions of Sale and these Terms and Conditions of Use.

8. Governing law

These Terms and Conditions of Use are regulated by Italian law.

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